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Des Traynor is one of the best product thinkers in SaaS. He is the co-founder and product brain behind Intercom. Since it launched in 2011, Intercom has exploded, reaching over 30,000 customers and raising a whopping $240 million in funding. It was last valued at nearly $10 billion. In this week’s newsletter, we dug up the strategies Des used to turn Intercom into a billion-dollar company. […]...

In today’s fast-paced business landscape, crafting a compelling brand story has become more important than ever. A brand story serves as the foundation of a company’s identity, connecting with customers on a deeper level and setting it apart from competitors. However, formulating an engaging brand story requires creativity, strategic thinking, and a deep understanding of […]...

In a world increasingly shaped by digital transformation, (AI) is proving to be a game-changer across industries. It’s helping businesses streamline their operations and carve out new ways to engage with customers, build effective teams, and develop innovative strategies. As a critical example of AI’s capabilities, look at ChatGPT. It is your virtual assistant, business […]...

Picture this: You’re a go-getter, a trendsetter, a serial entrepreneur tirelessly spinning the wheel of innovation. Yet, in the race to turn ideas into reality, you’ve hit a few road bumps – aren’t sure which tools to use, or how to crack the customer satisfaction code, or maybe how to drive a successful social media […]...

In 1760, human civilization went through an industrial revolution. From farms and fields to factories. Then in the 70s, we saw the world rapidly changing with the digital revolution and went from factories to offices and with our digital friends, Computers. Now, we’re going through what could be another revolution in human history. A revolution […]...