Newsletters


Boost user activation with Lauryn Isford (Head of Product Growth @ Notion)

Boost user activation with Lauryn Isford (Head of Product Growth @ Notion)

Lauryn Isford’s resume includes heavy hitters like Airtable, Dropbox, and Meta. As Head of Growth at Airtable, she optimized the company’s onboarding process which helped boost revenue to more than $115 million in 2021.  Six months ago she joined Notion as Head of Product Growth where she’s working her onboarding magic once again.  In today’s […]
Continuous Discovery with Teresa Torres (Product Management Coach)

Continuous Discovery with Teresa Torres (Product Management Coach)

Leading product discovery coach Teresa Torres advises hundreds of product teams at companies like Spotify, AllState, and CapitalOne. She is the bestselling author of “Continuous Discovery Habits,” a must-read book transforming how product teams approach product discovery. In The SaaS Operator newsletter from 18 July 2023 you’ll learn: Old-school product discovery starts with the product […]
Navigating SEO in the age of AI with Bernard Huang (Co-founder @ Clearscope)

Navigating SEO in the age of AI with Bernard Huang (Co-founder @ Clearscope)

Bernard Huang is the co-founder of Clearscope, a leading SEO content optimization platform that helps increase search traffic at companies like Adobe, IBM, and HubSpot.  Before that, Bernard started Mushi Labs, an SEO agency that worked with dozens of high-growth startups like Biteable and DoorDash.  This week we spent 30+ hours going through all of […]
Build a World-Class Customer Support Team with Ali Rayl (Ex-VP of Customer Experience @ Slack)

Build a World-Class Customer Support Team with Ali Rayl (Ex-VP of Customer Experience @ Slack)

Ali Rayl has been with Slack from its beginning, working her way up to becoming their VP of Customer Experience. She helped Slack grow to more than 200,000 paying customers until Salesforce acquired it for $27 billion in 2021. In The SaaS Operator newsletter from 8 August 2023 you’ll learn: When we hear “customer support” we usually […]
How to pick a winning SaaS idea with Rob Walling (founder @Drip)

How to pick a winning SaaS idea with Rob Walling (founder @Drip)

Rob is the brain behind Drip, MicroConf, and TinySeed, an accelerator for bootstrapped SaaS startups. He’s a startup founder with multiple exits and an investor in more than 125 companies. In today’s email, you’ll learn: 🚀 4 “unfair advantages” for super-fast growth Rob has launched 5+ SaaS products but he noticed that only one was […]